When does my order of books/cards go out?
Laughing Grape Publishing LLC usually gets your package into the hands of the USPS twice a week after orders are received. “Business days” do not mean weekend days. But as true of life, there can occasionally be exceptions to when it goes out, but not often. 🙂
Which shipping should I choose for my books if in the US or Canada?
For those in the US: Media Mail is cheaper. But it’s also far slower and there is no insurance to cover if USPS messes up. Using Media is at your own risk. US Priority is usually faster, and there is $50 insurance automatically included if USPS messes up.
For those in Canada: First Class is cheaper, but also much slower, (some customers say it took a month to arrive; others stated less) and there is no insurance if USPS or your own shipping service messes up. Priority to Canada is more expensive, has some insurance automatically, and is faster.
Cards ordered by themselves without books go out via First Class letter mail automatically.
I am in Europe or Australia. Can you talk about shipping there?
When you see First Class offered, there is no tracking and it may be slower. Priority has tracking, but it stops once the package is on the plane. You’ll have to be patient. And remember, once it’s out of our hands, talk to your local post office with questions. We aren’t the shipper. We are just the company that takes your order and gets the package to the post office.
Why is shipping so high to Australia?
It’s a United States Postal Service thing, not an us thing. We have no control over it. P.S. Delivery times to Australia vary for a few reasons: the departure point of the goods within the US make it different (east/mid/west); the carriers then allocate the freight according to the service level rate paid for by the consumer and available space, then of course it flies over and that takes a little time, then it arrives to Australia (generally) on the east coast for Customs/Quarantine clearances. The freight is then taken for distribution by the carrier or their agent, and then you’ll get delivery accordingly. With any type of transport (road/air/sea) it all about the rates, space, clearances and paperwork… lots of paperwork!! Have patience. It can take time, unfortunately.
I paid by Paypal. Are there any issues with that?
Overall no issues. Paypal has usually worked fine if you have the funds within it! Make sure that the address you have on PayPal has been updated, though.
I’d like to pay via eCheck. Tell me about that.
As you follow the prompts, it will take you to a page that shows many bank logos that can be used for an eChecks. If you don’t see your bank. try searching in the search box, then scrolling down. If you don’t see your bank there either, you will have to exit at the bottom.
I’d like to pay via Credit Card. Is that workable?
Credit cards work great. BUT, the credit card processor rejects addresses that are not the the address officially on the credit card.
Can anything go wrong with my order that’s my fault as a customer?
If you fail to provide your correct address, yes. Look at it carefully! We can not take responsibility if your book goes to the wrong address that you provided. Or if you fail to claim your package at your facility. We are a small publishing company and we won’t be responsible for any of those issues.
Is LGP responsible if USPS, or your own postal service, messes up the package, misdelivers, or loses/damages the contents?
We are the Distributor and our responsibility is to receive your order, pull your products from inventory, prepare the package, print and attach the label, and hand it over to the US Post Office. We are glad to do that for you! 🙂 🙂 But once it’s in the hands of USPS or eventually your own postal service, it’s their responsibility as a separate company from us. We are not responsible for what could happen after it leaves our hands. Contact your local Post Office, shipper, or USPS, not LGP, if you have concerns or questions about its arrival or about the product as it arrives.
(The good news is we rarely see USPS mess up a package or loose contents. But it can happen, and you will need to contact USPS, not LGP. We cannot be responsible for a separate company)
What is the difference between Laughing Grape Publishing and the United States Postal Service?
We are literally two different entities. Laughing Grape Publishing is a private small company responsible to receive your order, retrieve the items you ordered from inventory, print the label (some issues may cause us to handprint it out on the package), package the products, and take the package to the US Post Office. USPS is the shipper and connected to the US government, not to LGP. If you fail to receive your book (extremely rare) or receive a banged up package (rare but it happens), contact your local Post Office, not LGP. It becomes their responsibility after the book is in their hands and out of ours.
ABOUT SHIPPING TO SOUTH AFRICA: LGP has noticed that something seems to go wrong a lot with the South African postal service. Books either don’t get delivered or are sent back. Not always though. Just an FYI. We will NOT be responsible for what your postal service does.
ABOUT RETURNS: See the Return policies at the bottom of any page. Those policies are strict and unchangeable.